Privacy Policy

Last updated: November 01, 2025

Introduction

This Privacy Policy describes how The Refresh Room ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: This includes information you voluntarily provide, such as your name, email address, phone number, medical history, and any other details relevant to our services. We collect this information through our website, during consultations, or through other interactions.

We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.

  • Automatically Collected Information: We may automatically collect information when you visit our website, including your IP address, browser type, device type, and pages visited.

  • Cookies: We use cookies and similar technologies to understand your browsing behavior. For more details, please refer to our Cookie Policy.

How We Use Your Information

We use your information for the following purposes:

  • Service Provision and Personalization: To deliver and customize our services based on your needs and preferences.

  • Communication: To contact you with important updates, appointment reminders, and promotional materials. You may opt out of promotional messages at any time by contacting us or responding STOP or UNSUBSCRIBE to SMS messages.

  • Payment Processing and Fulfillment: To process payments and respond to service requests.

  • Website Improvement: To analyze and improve the functionality, content, and user experience of our website.

  • Legal Compliance: To comply with legal requirements and maintain the security and integrity of our services.

Sharing Your Information

We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:

  • Trusted Third-Party Service Providers: We may share your information with third-party providers who assist in essential business functions, such as payment processing, website maintenance, and customer support. These parties are required to keep your information confidential.

  • Compliance with Legal Requirements: We may disclose information to comply with legal obligations or respond to valid legal processes.

  • Business Transactions: In the event of a sale, merger, or acquisition, your information may be transferred to the acquiring company, and it will continue to be protected under this Privacy Policy.

Data Security

We implement various security measures, including encryption and secure databases, to protect your information from unauthorized access, use, or disclosure.

Your Rights

You have the right to access, correct, or delete your personal information. You may also request data portability or object to specific processing activities. To exercise these rights, please contact us at info@therefreshroom.com, and we will respond within a reasonable timeframe.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@therefreshroom.com. 

Thank you for trusting The Refresh Room with your personal information.